La Providence is a service company specializing in cleanliness, operating 13 branches in Paris and the Île-de-France region, along with 4 others in provincial areas. Each branch is managed by an agency head responsible for ensuring client satisfaction by delivering high-quality services that meet contractual commitments.
Every day, our teams maintain nearly 4 million square meters of space. To meet client needs effectively, the Account Manager plays a pivotal role at the intersection of operations. Acting as the link between the agency head, clients, and teams, this article aims to shed light on the importance of this position within La Providence.
Responsibilities
As a key point of contact between operational teams, the agency head, and clients, the Account Manager regularly visits job sites to meet with site or team leaders, ensuring services are carried out according to plan.
They are responsible for ensuring compliance with contractual commitments for their agency's client portfolio. This includes overseeing service quality, ensuring adherence to French legislation and the collective labor agreement, organizing human and material resources, and adjusting action plans to meet client needs.
The Account Manager also plays a critical role in managing human resources, covering recruitment, training, management, and team leadership.
The ideal profile
Given the wide-ranging responsibilities and central role, the Account Manager must be highly versatile. As a true ambassador of La Providence to clients, they must possess a strong service mindset. Great organizational skills are essential, allowing the Account Manager to stay connected with activities across all client sites and ensure proximity, responsiveness, and agility.
Career Growth at La Providence
Over the years, La Providence has invested in the training of team leaders, operational staff, and interns, helping them develop professionally with the support of experienced trainers and seasoned Account Managers working in the field.
As a highly dynamic role, the Account Manager position offers significant opportunities for growth, with many moving on to higher responsibilities through the company’s strong internal promotion program.
After gaining several years of experience in this role, Account Managers are often promoted to positions such as Operations Manager or Agency Head.
For more information on this role, La Providence is recruiting. Feel free to contact us.
