Digital transformation has changed the ecosystem of service professions. Today, companies are increasingly expressing the need to recruit profiles capable of bridging the gap between hyperspecialized professions.
It was against this backdrop that La Providence decided to create a digital department to act as an interface between the various operational and sales teams.
Today, the aim is to provide our employees with tools to support and assist them in their day-to-day missions, while offering our customers much more intuitive tools.
La Providence's strategy in terms of Digital is to facilitate the day-to-day work of our teams who are on site with our customers to maintain the buildings. To this end, we have developed a contactless label scanning solution: “La scanette”.
By way of example, this solution enables us to signal our intervention in washrooms, so we no longer use passage sheets located on the back of washroom doors, which is in line with our CSR policy.
We also take care of employees' well-being, for example by proposing a sensor solution for sanitary consumables dispensers, which indicates by sending a notification to the agent's smartphone when soap and paper levels are running low. This eliminates wasted time and means customers can be satisfied more quickly.
Numerous solutions such as these are in place at La Providence, and we offer projects tailored to customers' needs.
