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OPERATION'S MANAGER

WHO WE ARE

AAF La Providence is a service company specialized in cleaning, with 14 agencies in Paris and 4 agencies in the French provinces.

For 60 years, we have maintained our original values with the objective of excellence. We have powerful tools and means that position us among the national leaders in the industrial and high-end cleaning sector.

On a daily basis, we manage more than 4 million m² of surfaces, offering a range of tailor-made services to a clientele that is always at the cutting edge of requirements and comes from a variety of sectors such as the hotel industry, luxury goods, retail, corporate headquarters, etc...

The key to our success lies in our ability to respond in a targeted and efficient manner to our clients' needs.

FIGURES

Turnover of La Providence :

100 Million Euros

Workforce:

3850 people

The position is based in :

Nanterre (94)

We are recruiting a :

Operation's manager 

missions

  • Management of the sites with optimization of the costs and the organization,
  • Controlling the quality of services, ensuring compliance with current legislation,
  • Optimization of the management of the customer portfolio by being an actor in the evolution of the action plans according to the needs,
  • Ensure the transmission of contractual elements in order to guarantee the respect of commercial commitments necessary for the implementation of the services,
  • Settle customer disputes in collaboration with the Branch Manager,
  • Management of the account manager teams in terms of: recruitment, training, management and animation,
  • Follow-up of the whole activity of his agency in order to set up execution indicators for reporting and meetings.

Profile

You have an Associate's degree minimum and at least 10 years' experience in the cleaning field as a customer service representative.

Available and motivated, you are proactive, have a sense of service and like challenges.

This position requires a good command of the French language.

additional informations

Salary : 3 200 € to 3 600 € + variable
Company car, tablet, laptop, telephone, professional expenses
Prospects for development as a branch manager

I apply

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